Delivery & Returns
As the purchaser you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. You must contact us before the 14 days expire and products must be unused and unopened with all original packaging and tags. You will be responsible for the cost of returning the goods. An indication of this cost can be gleaned from the shipping fees originally charged to you.
If the purchase you wish to cancel is a service (e.g. a bike maintenance service, a bike holiday) you have 14 days from the date of the purchase to contact MBW Bike Shop direct, unless the service was scheduled within 14 days of you making the purchase. If this is the case at least one hour’s notice must be given (via email or telephone) to, and acknowledged by, MBW Bike Shop .